Here at ORYX we aim to dispatch all orders within 24 hours, however during busy times this can increase. 

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How Will I Know If My Order Has Been Successful?

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Once you have placed your order you will receive a confirmation email, outlining your order details.  To ensure this email doesn’t filter into your Junk/spam, please add support@oryxcrystalware.com as a contact. If you do not receive a confirmation email please contact our team.  

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How Will I Know When My Order Has Been Dispatched?

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Once your order has been dispatched, you will receive a confirmation email, outlining your order tracking details.  To ensure this email doesn’t filter into your Junk/spam, please add support@oryxcrystalware.com as a contact. If you do not receive a dispatch email please do contact us.  

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How Long Will It Take To Receive My Order?

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Orders are shipped Monday- Fridays excluding bank holidays.

Standard delivery takes between 2-3 Working days

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Do I Have To Sign For My Delivery?

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Yes, because these are special items our couriers will require a signature on delivery.

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How Much Is Shipping?

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Within the UK:

• Standard 2-3 Days Delivery: Free

• Next Day Delivery: £10.00

• Orders for Next Day Delivery need to be in before 3pm (Mon-Fri) otherwise will be sent out the following day.

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Europe:

• Start From £12.00

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Rest of the world starts from £25.00

• International orders maybe subject to local authority import taxes and custom duties.

• Please contact us to discuss.

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What delivery service does Oryx ship with?

We Ship using both Parcel Force & Royal Mail services. However from time-to-time we may use a different courier service.

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Please email us on support@oryxcrystalware.com if you wish to check the stock level of a product or discuss delivery times or any special requirements with us.